Conflict is a given. It occurs daily to every person on the planet. However, understanding when and why conflict occurs will help participants lose their fear of conflict and teach them how to solve it. Through lecture and role play, topics explored are: identify and understand your own conflict management style; learn conflict management strategies and the appropriate use of each strategy; what are the most important qualities one can develop when managing conflict.
Understanding and Resolving Conflict
Description
Duration: 1/2 Day
Instructor: Kathryn Crosby
Conflict is a given. It occurs daily to every person on the planet. However, understanding when and why conflict occurs will help participants lose their fear of conflict and teach them how to solve it. Through lecture and role play, topics explored are: identify and understand your own conflict management style; learn conflict management strategies and the appropriate use of each strategy; what are the most important qualities one can develop when managing conflict.
