Our Events

June 20 & 21, 2023 | Vaughan, Ontario | 8.30 am – 4:30 pm

A contracting firm’s dispatchers serve as the nerve center of the entire company. The more knowledgeable and capable they are at serving customers and communicating with field personnel, the better they can contribute to the success of the business. The training is designed to enhance your dispatcher’s skill set through group exercises, self-assessment tools and discussion groups.

The Construction Education Council is pleased to present this exclusive seminar Dispatcher Training Program. The Dispatcher Training Program was originally developed in the US by a Task Force comprised of contractors from the Mechanical Service Contractors of America and the Managing Director of Transitions Consulting Group. The program has since been updated and adapted specifically for the Canadian Market by the Managing Partner Richard Worr Consulting.

Cost: $425.00

What is Included in the registration fee?

• Certificate provided at the end of the course
• Continental breakfast each day
• Lunch each day

CLICK HERE TO REGISTER

What Will You Learn?

Module 1: The Dispatcher and the Service Organization

• The Dispatchers Influence in the Organization and their Impact on Profitability

Module 2: Communication Skills for the Dispatcher

• Communication Skills for Interfacing with all Types of People
• Four Styles of Communication

Module 3: Partnering with the Service Technician

• The Life of a Service Call/Walking in the Technicians’ Boots
• Prioritizing Service Calls/Matching Technician Ability to Customers and Problems
• What Technicians Need from their Dispatchers
• The Art of Asking the Right Questions

Module 4: Servicing the Customer

• Levels of Customer Satisfaction/How to Turn No’s into Yes’s
• Handling Difficult Customers/Steps to Rapid Service Recovery
• Applying the Finishing Touches with Correct Follow-up

Module 5: Managing the Service Manager

• Managing Upward/Benchmark Self-Evaluation
• Interpersonal, Self-Management, and Technical Skills
• Taking Charge of Your Job and Career

Module 6: Working with the Rest of the Team

• A Day in the life of a Dispatcher/Getting Rid of Stress/ Personal Action Plan

Cancellation and Refund Policy

• If the event cannot take place you will be notified no later then June 6, 2023
• No refunds will be granted if cancelled after June 6, 2023
• Up to Fifteen (15) days prior to the start of the course 50% refund
• Substitutions are always accepted. If it becomes necessary to cancel or change the name of the person attending in the conference, please contact Jessica Shaver (jessica@mcac.ca)

October 18-21, 2023 | Napa Valley, California, USA

Members SAVE $600 per person with early bird pricing!

Registration Open 

The Mechanical Contractors Association of Canada is pleased to be holding its 80th Annual National Conference in Napa, California from October 18-21, 2023 Presented by Mitsubishi Electric Heating & Cooling. Join MCAC in the heart of California’s wine country for a great program of networking, education, and social events.

This year’s event is not-to-be-missed! Experience Napa Valley at the iconic Silverado Resort & Spa. Originally a private estate, Silverado Resort & Spa is a 150-year-old California landmark. Enjoy the fresh air over 1,200 acres of oak groves and vineyards, and experience world-class dining, full-service spa amenities, tennis, and PGA championship golf courses.

• Conference Program
• Conference Hotel
• Travel Info
• Golf Tournament
• Companion Activities

Inquiries regarding registration or event, contact Emily Seabrook, Events Manager emily@mcac.ca

Sponsorship opportunities available, contact Jessica Shaver, Manager, Membership Engagement and Marketing  jessica@mcac.ca