Our Events
Throughout the year, MCA Canada, our MCA partners across Canada, and other like-minded organizations hold events of interest to our members and our partners. Many of these events are listed on our Event Calendar. If you do not see your event listed on the Event Calendar, please contact MCAC.
Scroll through some of our upcoming events below, and click on the event for more information.
June 20 & 21, 2023

June 20 & 21, 2023 | Vaughan, Ontario | 8.30 am – 4:30 pm
A contracting firm’s dispatchers serve as the nerve center of the entire company. The more knowledgeable and capable they are at serving customers and communicating with field personnel, the better they can contribute to the success of the business. The training is designed to enhance your dispatcher’s skill set through group exercises, self-assessment tools and discussion groups.
The Construction Education Council is pleased to present this exclusive seminar Dispatcher Training Program. The Dispatcher Training Program was originally developed in the US by a Task Force comprised of contractors from the Mechanical Service Contractors of America and the Managing Director of Transitions Consulting Group. The program has since been updated and adapted specifically for the Canadian Market by the Managing Partner Richard Worr Consulting.
Cost: $425.00
What is Included in the registration fee?
- Certificate provided at the end of the course
- Continental breakfast each day
- Lunch each day
CLICK HERE TO REGISTER
What Will You Learn?
Module 1: The Dispatcher and the Service Organization
- The Dispatchers Influence in the Organization and their Impact on Profitability
Module 2: Communication Skills for the Dispatcher
- Communication Skills for Interfacing with all Types of People
- Four Styles of Communication
Module 3: Partnering with the Service Technician
- The Life of a Service Call/Walking in the Technicians’ Boots
- Prioritizing Service Calls/Matching Technician Ability to Customers and Problems
- What Technicians Need from their Dispatchers
- The Art of Asking the Right Questions
Module 4: Servicing the Customer
- Levels of Customer Satisfaction/How to Turn No’s into Yes’s
- Handling Difficult Customers/Steps to Rapid Service Recovery
- Applying the Finishing Touches with Correct Follow-up
Module 5: Managing the Service Manager
- Managing Upward/Benchmark Self-Evaluation
- Interpersonal, Self-Management, and Technical Skills
- Taking Charge of Your Job and Career
Module 6: Working with the Rest of the Team
- A Day in the life of a Dispatcher/Getting Rid of Stress/ Personal Action Plan
Cancellation and Refund Policy
- If the event cannot take place you will be notified no later then June 6, 2023
- No refunds will be granted if cancelled after June 6, 2023
- Up to Fifteen (15) days prior to the start of the course 50% refund
- Substitutions are always accepted. If it becomes necessary to cancel or change the name of the person attending in the conference, please contact Jessica Shaver (jessica@mcac.ca)
July 12, 2023

July 12, 2023 | Lionhead Golf Club, Brampton, Ontario
Get your foursome together and join us on July 12, 2023 for a day of food, fun and friendly competition. Lionhead Golf Club is carved into 520 spectacular acres of inspired natural terrain, The Legends and Masters public golf courses at Lionhead are exquisitely designed and impeccably groomed to challenge and excite golfers of all levels.
Registration Open
Inquiries regarding registration or event, contact Emily Seabrook, Events Manager emily@mcac.ca
Sponsorship opportunities available, contact Jessica Shaver, Manager, Membership Engagement and Marketing jessica@mcac.ca
Check out all sponsorship opportunities
Gold Sponsorship – $3,500
- Includes complimentary foursome (valued at $1,200)
- NEW THIS YEAR– One (1) Blade Flag, 7.5 FT double sided with logo
- One (1) hole sign double sided with logo
- Logo displayed on the golf tournament website.
- Logo displayed in on-site program and at entrance to golf club.
- Recognition of sponsorship at event.
- Pre-event & Post-Event: Notice in the Exchanger Newsletter and social media; commencing when registration opens
Silver Sponsorship – $3,000
- Includes complimentary foursome (valued at $1,200)
- One (1) hole sign double sided with logo
- Logo displayed on the golf tournament website.
- Logo displayed in on-site program and at entrance to golf club.
- Recognition of sponsorship at event.
- Pre-event & Post-Event: Notice in the Exchanger Newsletter and social media; commencing when registration opens
October 18-21, 2023

October 18-21, 2023 | Napa Valley, California, USA
Members SAVE $600 per person with early bird pricing!
Registration Open
The Mechanical Contractors Association of Canada is pleased to be holding its 80th Annual National Conference in Napa, California from October 18-21, 2023 Presented by Mitsubishi Electric Heating & Cooling. Join MCAC in the heart of California’s wine country for a great program of networking, education, and social events.
This year’s event is not-to-be-missed! Experience Napa Valley at the iconic Silverado Resort & Spa. Originally a private estate, Silverado Resort & Spa is a 150-year-old California landmark. Enjoy the fresh air over 1,200 acres of oak groves and vineyards, and experience world-class dining, full-service spa amenities, tennis, and PGA championship golf courses.
Inquiries regarding registration or event, contact Emily Seabrook, Events Manager emily@mcac.ca
Sponsorship opportunities available, contact Jessica Shaver, Manager, Membership Engagement and Marketing jessica@mcac.ca
November 23 & 24, 2023

November 23 & 24, 2023 | Mississauga, Ontario
The mission is to introduce emerging professionals in the mechanical construction industry to other likeminded professionals. The group will enhance personal and professional growth while working together and applying lessons learned from industry veterans.
The focus of the Emerging Professionals program is to:
- Create network of recourses
- Participate in training modules
- Create a mentorship program