Participants will do an assessment on their personal communication style so they can manage it and develop a communication system for their area of responsibility.
Successful Business Communications
Duration: 8 hours
Instructor: Kathryn Crosby
Virginia Satir said “Once a human being has arrived on this earth, communication is the largest single factor determining what kinds of relationships he makes with others and what happens to him in the world around him.” During this course attendees will learn the critical role various forms of communication play in relationships, and the image and success of individuals, projects, and the company. Clear and concise communication can reduce the chance of misunderstandings and conflict. Participants will do an assessment on their personal communication style so they can manage it, develop a communication system for their area of responsibility, draft and present to the class a self introduction, have a discussion on the impact all forms of communication have on the image of the company, how to vary communication style and methods for the receiver, and the art of listening to increase understanding. Also discussed will be tips on how to keep communication clear and easy to navigate for the receiver, no matter what method is chosen, layout and format of emails, choosing a subject line that is compelling, and the “Rule of Ones.”