The Proactive Service® Workshop for Field Service Technicians has been specifically created for field service technicians to proactively engage them in identifying and promoting your firm’s services as part of the overall service that they provide to your customers. The workshop is based on the approaches described in the book Beyond GREAT SERVICE – The Technician’s Role in Proactive Business Growth by Jim Baston.
Proactive Service® Workshop for Field Service Technicians
Description
Duration: 1 Day
Instructor: Jim Baston
The Proactive Service® Workshop for Field Service Technicians has been specifically created for field service technicians to proactively engage them in identifying and promoting your firm’s services as part of the overall service that they provide to your customers. The workshop is based on the approaches described in the book Beyond GREAT SERVICE – The Technician’s Role in Proactive Business Growth by Jim Baston.
The Proactive Service® Workshop for Field Service Technicians is designed to make an immediate impact on your operations. The training will help your technicians to:
- Develop personal customer interaction strategies to build their personal and professional credibility
- Enthusiastically promote your firm’s capabilities as a critical part of the service that they provide
- Help customers recognize the value of taking action
This workshop is for field service technicians but would also be of value to dispatchers, salespeople who work with the field service team and service managers.
