This session will assist participants in identifying and dealing with many of the difficult personalities encountered in the workplace. Participants will learn the art of productive confrontation, how to resist intimidation, how to make a disruptive employee productive, and finally how to meet the needs of your superiors, peers, and subordinates.
Dealing with Difficult People at Work
Description
Duration: 1/2 Day
Instructor: Kathryn Crosby
Working with difficult people can be, well – difficult. Knowing how to work with difficult people is not a skill that comes naturally. However, as there is no escape from difficult people, there is a way to lessen the pain. This session will assist participants in identifying and dealing with many of the difficult personalities encountered in the workplace. Participants will learn the art of productive confrontation, how to resist intimidation, how to make a disruptive employee productive, and finally how to meet the needs of your superiors, peers, and subordinates.
