Customer Service for the Service Organization

Description

Duration:

Instructor: Kevin Dougherty

A program designed to grow and enhance new and current customer relationships. Want to build a force field around your current and new customers?  Topics include: Developing and using service standards for consistency and customer satisfaction, How making the customer look good insures your survival onsite, Adding and leveraging the value on what you already do, Changing the perceptions on how your techs and dispatchers are perceived, Getting your techs and dispatchers to take more of a consultative sales approach, Turning customer issues and complaints into opportunities, Turn your techs and dispatchers into solution providers, Front-line relationship building strategies and tactics, Empowering your dispatchers and service techs to take care of customer issues on the spot, Technician selling techniques, and Recorded technician sales training role plays.