In this workshop we will consider the factors that define the Proactive Service® experience and show participants the path to define a service experience unique to their firms, the typical hurdles we can expect that can negatively impact our success, and how to sustain the behaviour change necessary for success.
Creating the Proactive Service® Experience Workshop
Description
Duration: 1 Day
Instructor: Jim Baston
The Creating the Proactive Service® Experience Workshop is a highly interactive workshop designed for business owners, service managers and supervisors who want to engage their field service teams more effectively in business development activities as a critical component of the overall service that they provide. In this workshop we will consider the factors that define the Proactive Service® experience and show participants the path to define a service experience unique to their firms, the typical hurdles we can expect that can negatively impact our success, and how to sustain the behaviour change necessary for success. Each workshop participant will receive a copy of the Beyond GREAT SERVICE Planning Guide – a step-by-step methodology to implement the concepts and approaches developed during the workshop. With this book and the output from the workshop, each participant will be in a position to put this strategy to immediate effect.
