In this interactive session we will explore what staff already ‘do well’ as it pertains to excellence in customer service. You will learn more about your personal values and how you embody these throughout our work day with customers and colleagues.
Caring for Customers, Caring for Each Other©*
Description
Duration: 1 Day
Instructor: Christine Paquette
In service industries, the foundation is customer service and care. Front line service providers and customer service staff may lose sight of the idea that the care they offer their customer needs to be extended to their colleagues as well. In this interactive session we will explore what staff already ‘do well’ as it pertains to excellence in customer service. You will learn more about your personal values and how you embody these throughout our work day with customers and colleagues. You will also learn how a positive culture can be influenced by: gossip, commitment, leadership, trust and accountability. At the end of the session you will be invited to create your personal action plan to move forward toward the goals set up at the beginning of the session.
