October 7 @ 8:30 am – October 8 @ 4:00 pm

Location
• The course will be held at the MCA Toronto Office in Vaughan, Ontario

Date of Course
• October 7 & 8 | 8:30 am to 4:00 pm
• Special Note: Attendees must attend both days in order to receive the gold seal certificate

The Construction Education Council is excited to offer an exclusive 2-Day Dispatcher Training Program. Dispatchers act as the nerve center of a contracting firm, playing a crucial role in customer service and field communication. Enhancing their skills directly impacts the overall success of the business.

This training program is tailored to improve your dispatchers’ competencies through interactive group exercises, self-assessment tools, and dynamic discussion groups. Originally developed in the United States by a Task Force from the Mechanical Service Contractors of America and the Managing Director of Transitions Consulting Group, the program has been meticulously updated and customized for the Canadian market by Richard Worr, Managing Partner of Richard Worr Consulting.

Join us to empower your dispatchers with the knowledge and skills they need to excel and drive your business forward.

• Module 1: The Dispatcher and the Service Organization
• Module 2: Communication Skills for the Dispatcher
• Module 3: Partnering with the Service Technician
• Module 4: Servicing the Customer
• Module 5: Managing the Service Manager
• Module 6: Working with the Rest of the Team

What is included in the Fee?
• 2-Day Dispatcher Training
• Course Booklet
• Certificate of Completion
• Lunch each day
• Special Note: For those with allergies & dietary restrictions – we will notify the caterer, but we cannot guarantee that we can accommodate all request