Guides & Manuals

The Mechanical Service Contractors of Canada offers valuable business tools to assist in your day-to-day operations.

These include printed and electronic training aids, manuals and publications.


Hiring Guide for the Mechanical Service Contractor

Product ID # SM11

Get the tools and resources you need to efficiently recruit, hire and retain job candidates in order to build a competent and highly productive workforce for your mechanical service operation. Customizable forms are included.

Member: $85.00 US
Non-Member: $250.00 US


Labour Estimating Guide For Service V2.0

Product ID # SM9

Industry consensus data on routine maintenance tasks and average times to complete those tasks. Includes a discussion on basic assumptions, labour correction factors, list of routine maintenance tasks for 50 different pieces of equipment, and more. The tasking lists are provided in both Adobe Acrobat pdf and Microsoft Excel formats for flexibility. Published 2006.

Version 2.0 of the popular Labour Estimating Guide for Service is available for purchase. Version 2.0 includes both .pdf files and excel spreadsheets for added flexibility and usefulness.

Member: $155.00 US
Non-Member: $375.00 US

*Anyone who previously purchased a Labour Estimating Guide for Service can upgrade to Version 2.0 for $50.00 US.


Procurement Chain Management in the Construction Industry

Product ID # M19

This MCERF study describes the growing trend of owners and other entities who engage in the procurement of equipment early in the construction project cycle. The study also illustrates current models of procurement management and suggests a new method for performing this critical process. Published in 2004.

Member: $25.00 US
Non-Member: $50.00 US


Customer Service Training Series Leader’s Guide

Product ID # SM10

Recently updated – MSCA’s self-paced, 30-module program is designed to provide in-house training of your service technicians whenever and wherever you want. The Leader’s Guide contains detailed class content that can readily be delivered by a non-professional trainer. Order the separate Participant Workbook (item SM6) for each of your service technicians. Published 2000.

Member: $60.00 US
Non-Member: $155.00 US


Service Management Notebook

Product ID # SM1

Learn from your peers with this collection of ideas for running a successful mechanical service company. Topics covered include management, legal, finance, business development, sales, operations, tools and materials, safety, and personnel. Published 2001.

Member: $65.00 US
Non-Member: $110.00 US


Basics of Service Management Manual

Product ID # SM2

Practical guidelines will help you organize and effectively manage the essential functions of your mechanical service contracting company. Topics covered include finance, sales and marketing, administration, operations, and personnel. Published 1998.

Member: $70.00 US
Non-Member: $140.00 US


Workbooks for Customer Service Training Series Leader’s Guide

Product ID # SM6

Distribute this workbook to each participant in your in-house customer service training classes. It includes materials for all 30 training modules and notes for each session. Best used with the Leader’s Guide (item SM7). Published 2000. Customer Service Training Series Leader’s Guide.

Member: $7.00 US
Non-Member: $15.00 US


Basics of Plumbing Service Management

Product ID # PB6

Learn to run a successful plumbing company from the experts… successful plumbing contractors. Includes how-to ideas for all areas of your company. Published 2001. (item PB6)

Member: $70.00 US
Non-Member: $140.00 US


Guide To Human Resource Policies

Product ID # M23

Designed to assist you in developing a human resources manual and policies for your company, this publication reflects current trends and suggestions with regards to human resource management. Published 2007 ( item # M23)

Member: $140.00 US
Non-Member: $275.00 US


Tailgate Safety Talks for Service

Product ID # MSSE2

Delivers basic information about the most common hazards mechanical service contractors face on the job and how to avoid them. Published 1998.

Member: $14.00 US
Non-Member: $21.00 US


Safety Manual for Service

Product ID # MSSE3

This manual includes recommended safety procedures and a model program designed specifically for mechanical service contractors. Published 1998.

Member: $119.00 US
Non-Member: $178.50 US


Technical Data and Safety Guide for Service

Product ID # MSSE4

This pocket-size resource includes conversion factors; equipment formulas; electrical, refrigerant, pneumatic, pump, and water piping design, and fan and duct design data; and safety guidelines. Published 1999.

Member: $21.00 US
Non-Member: $31.50 US


Making Your Business Profitable Product

Product ID # RC 1

What exactly is profit? How can you increase it? Understand and calculate your true profit improvement potential. Develop a profit improvement strategy that works.

Member: $30.00 CDN
Non-Member: $55.00 CDN


You Charge WHAT Per Hour?

Product ID # RC2

A Guide to Pricing Mechanical Services for the Residential and Commercial Markets.

Member: $30.00 CDN
Non-Member: $55.00 CDN


Your Four Steps To Bigger Profits

Product ID # RC3

A complete four set guide to increasing profits including; Pricing & Sensitivity, Financial Statements, Planning & Control and General Business Practices.

Member: $175.00 CDN
Non-Member: $275.00 CDN


Your Million Dollar System

Product ID # RC4

A complete toolbox to make more money and enjoy doing it.

Member: $45.00 CDN
Non-Member: $85.00 CDN