Service Technicians – Mechanical Contractors Association of Canada https://mcac.ca MCAC - The unified voice of Canada's mechanical contracting industry Mon, 10 Feb 2020 18:24:23 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.4 https://mcac.ca/wp-content/uploads/2019/11/cropped-cropped-MCACLogoSiteIdentity-32x32.jpg Service Technicians – Mechanical Contractors Association of Canada https://mcac.ca 32 32 Providing Professional Customer Service https://mcac.ca/products/providing-professional-customer-service/ Mon, 10 Feb 2020 18:24:23 +0000 https://mcac.ca/?post_type=product&p=2190 Duration:

Instructor: Kevin Dougherty

Customer Service Seminar – Looking to leave even the most difficult customers with smiles on their faces?  To each employee, this dynamic and effective program will communicate the need to be more company-minded and sales-oriented.  Practical, proven, and entertaining, this program’s comprehensive approach to customer service makes this program mandatory for anyone who has contact with customers, including service technicians, drivers, dispatchers, foremen, receptionists, salespeople, accounting personnel, and managers

]]> Customer Service for the Service Organization https://mcac.ca/products/customer-service-for-the-service-organization/ Fri, 07 Feb 2020 16:05:26 +0000 https://mcac.ca/?post_type=product&p=2137 Duration: 1 Day

Instructor: Kevin Dougherty

Want to get your team more service and sales oriented? This dynamic and effective program will communicate the need to be more company-minded and sales-oriented. Practical, proven, and entertaining, this program’s comprehensive approach to customer service makes this program mandatory for anyone who has contact with customers, including service technicians, drivers, dispatchers, foremen, dispatchers, agents, service managers, salespeople, accounting personnel, and managers.

]]> Proactive Service® Workshop for Field Service Technicians https://mcac.ca/products/proactive-service-workshop-for-field-service-technicians/ Thu, 06 Feb 2020 19:50:52 +0000 https://mcac.ca/?post_type=product&p=2129 Duration: 1 Day

Instructor: Jim Baston

The Proactive Service® Workshop for Field Service Technicians has been specifically created for field service technicians to proactively engage them in identifying and promoting your firm’s services as part of the overall service that they provide to your customers. The workshop is based on the approaches described in the book Beyond GREAT SERVICE – The Technician’s Role in Proactive Business Growth by Jim Baston.

The Proactive Service® Workshop for Field Service Technicians is designed to make an immediate impact on your operations. The training will help your technicians to:

  • Develop personal customer interaction strategies to build their personal and professional credibility
  • Enthusiastically promote your firm’s capabilities as a critical part of the service that they provide
  • Help customers recognize the value of taking action

This workshop is for field service technicians but would also be of value to dispatchers, salespeople who work with the field service team and service managers.

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