Instructor: Kevin Dougherty

A proven program designed to take the mechanical service sales professional to the next level. The MSCC SALES ACADEMY was developed and will be delivered by true seasoned presenters who work specifically with the mechanical Industry. This makes this program truly unique and will provide attendees with an immediate return.

The MSCC SALES ACADEMY will focus on growing maintenance sales and maximizing project sales.  Maintenance and project sales are both critical to success in the mechanical service industry. This three day academy with challenge conventional thinking and will improve even the most seasoned sales professional. This program is in-depth, concentrated, and targeted for the mechanical service market.

The “MSCC SALES ACADEMY” goal is to turn attendees into a top performer who has a very clear vision of what they are capable of, where they want to go, and then set a plan…… Then execute their plan.

Instructor: Kevin Dougherty

A proven program designed to take the mechanical service sales professional to the next level. The program was developed and will be delivered by true seasoned presenters who work specifically with the mechanical Industry. This makes this program truly unique and will provide attendees with an immediate return.

The “Program ”goal is to turn attendees into a top performer who has a very clear vision of what they are capable of, where they want to go, and then set a plan …… Then execute their plan.

The training will focus on growing maintenance sales and maximizing project sales.  Maintenance and project sales are both critical to success in the mechanical service industry. This two day academy with challenge conventional thinking and will improve even the most seasoned sales professional. This program is in-depth, concentrated, and targeted for the mechanical service market.

Instructor: Kevin Dougherty

A program designed to grow and enhance new and current customer relationships. Want to build a force field around your current and new customers?  Topics include: Developing and using service standards for consistency and customer satisfaction, How making the customer look good insures your survival onsite, Adding and leveraging the value on what you already do, Changing the perceptions on how your techs and dispatchers are perceived, Getting your techs and dispatchers to take more of a consultative sales approach, Turning customer issues and complaints into opportunities, Turn your techs and dispatchers into solution providers, Front-line relationship building strategies and tactics, Empowering your dispatchers and service techs to take care of customer issues on the spot, Technician selling techniques, and Recorded technician sales training role plays.

Instructor: Kevin Dougherty

This course will help the sales person to not just look at the estimate as a number, but more as a process from job inception to job completion. This course will also help attendees to think more as a business person, and to take more of a big picture approach to the estimation process rather than just doing takeoffs and providing numbers.

Instructor: Kevin Dougherty

This course will focus on growing maintenance sales and cover how maintenance sales are critical to success in the mechanical service industry. You will also learn how to turn a maintenance agreement into viable long-term arrangement.

Instructor: Kevin Dougherty

This program will address increasing your sales, sales management skills, sales productivity enhancement, sales benchmarks, sales training ideas, and motivational techniques. This program is a must for the service manager.

Instructor: Kevin Dougherty

This program addresses proven recruiting methods, leadership skills, productivity enhancement, and motivational techniques and is designed for the experienced and new service manager

Instructor: Jim Baston

The Creating the Proactive Service® Experience Workshop is a highly interactive workshop designed for business owners, service managers and supervisors who want to engage their field service teams more effectively in business development activities as a critical component of the overall service that they provide. In this workshop we will consider the factors that define the Proactive Service® experience and show participants the path to define a service experience unique to their firms, the typical hurdles we can expect that can negatively impact our success, and how to sustain the behaviour change necessary for success. Each workshop participant will receive a copy of the Beyond GREAT SERVICE Planning Guide – a step-by-step methodology to implement the concepts and approaches developed during the workshop. With this book and the output from the workshop, each participant will be in a position to put this strategy to immediate effect.

Instructor: Kevin Dougherty

A fast paced training program developed to help management improve their performance by providing the tools needed to properly plan and succeed. This program will help leadership create and implement a clear plan to improve job performance and minimize disruptions that all jobs face. Topics include the 15 Minute Pre-Day Plan, Seven Keys to Improving your Job Performance, Office, Field, and Shop Synergy, Two Reasons people Don’t Perform and What To Do About it, Goal Setting Tactics to Improve Job Performance, The Flexible Planning Method, Accountability, Understanding the Three Levels of Communication and How to Improve Each Level, How to Focus on the Important Activities Amongst the Chaos, and How to Improve Job Momentum.

Instructor: Kevin Dougherty

Growing and Developing Service Supervisors is an intensive 2 day training program designed specifically for improving the performance of the service supervisor. This program addresses proven training methods in: leadership, coaching, planning, time management, communication, motivational techniques and many more skills which will give the attending service supervisor the edge and confidence to deal with to today’s challenges. This program is not a lecture; it is hands on program utilizing real world exercises and video recorded role plays that all attendees will utilize. Every attendee who completes the program will receive a certificate of completion and workbook which they can use for years to come.