Instructor: Kevin Dougherty

Customer Service Seminar – Looking to leave even the most difficult customers with smiles on their faces?  To each employee, this dynamic and effective program will communicate the need to be more company-minded and sales-oriented.  Practical, proven, and entertaining, this program’s comprehensive approach to customer service makes this program mandatory for anyone who has contact with customers, including service technicians, drivers, dispatchers, foremen, receptionists, salespeople, accounting personnel, and managers

Instructor: Kevin Dougherty

A program designed to grow and enhance new and current customer relationships. Want to build a force field around your current and new customers?  Topics include: Developing and using service standards for consistency and customer satisfaction, How making the customer look good insures your survival onsite, Adding and leveraging the value on what you already do, Changing the perceptions on how your techs and dispatchers are perceived, Getting your techs and dispatchers to take more of a consultative sales approach, Turning customer issues and complaints into opportunities, Turn your techs and dispatchers into solution providers, Front-line relationship building strategies and tactics, Empowering your dispatchers and service techs to take care of customer issues on the spot, Technician selling techniques, and Recorded technician sales training role plays.

Instructor: Kevin Dougherty

Want to get your team more service and sales oriented? This dynamic and effective program will communicate the need to be more company-minded and sales-oriented. Practical, proven, and entertaining, this program’s comprehensive approach to customer service makes this program mandatory for anyone who has contact with customers, including service technicians, drivers, dispatchers, foremen, dispatchers, agents, service managers, salespeople, accounting personnel, and managers.

Instructor: Richard Worr

This two-day program will provide dispatchers with all the skills they need to dramatically improve job performance. This program goes beyond traditional technical training to cover such critical dispatcher skills as leading technicians rather than letting technicians lead them, becoming the service manager’s partner, prioritizing customer emergencies, evaluating technician abilities, and managing their own careers in dispatching. After attending this program, dispatchers will be able to improve their job performance by learning how to: identify the service life cycle and the critical contact points that impact service success; recognize the importance of the dispatcher’s job and its impact on the organization’s profitability; communicate effectively with technicians and customers; and use good decision-making approaches for optimum priority setting and effective resource allocation.