Instructor: Kevin Dougherty

Customer Service Seminar – Looking to leave even the most difficult customers with smiles on their faces?  To each employee, this dynamic and effective program will communicate the need to be more company-minded and sales-oriented.  Practical, proven, and entertaining, this program’s comprehensive approach to customer service makes this program mandatory for anyone who has contact with customers, including service technicians, drivers, dispatchers, foremen, receptionists, salespeople, accounting personnel, and managers

Instructor: Kevin Dougherty

A proven program designed to take the mechanical service sales professional to the next level. The MSCC SALES ACADEMY was developed and will be delivered by true seasoned presenters who work specifically with the mechanical Industry. This makes this program truly unique and will provide attendees with an immediate return.

The MSCC SALES ACADEMY will focus on growing maintenance sales and maximizing project sales.  Maintenance and project sales are both critical to success in the mechanical service industry. This three day academy with challenge conventional thinking and will improve even the most seasoned sales professional. This program is in-depth, concentrated, and targeted for the mechanical service market.

The “MSCC SALES ACADEMY” goal is to turn attendees into a top performer who has a very clear vision of what they are capable of, where they want to go, and then set a plan…… Then execute their plan.

Instructor: Kevin Dougherty

A proven program designed to take the mechanical service sales professional to the next level. The program was developed and will be delivered by true seasoned presenters who work specifically with the mechanical Industry. This makes this program truly unique and will provide attendees with an immediate return.

The “Program ”goal is to turn attendees into a top performer who has a very clear vision of what they are capable of, where they want to go, and then set a plan …… Then execute their plan.

The training will focus on growing maintenance sales and maximizing project sales.  Maintenance and project sales are both critical to success in the mechanical service industry. This two day academy with challenge conventional thinking and will improve even the most seasoned sales professional. This program is in-depth, concentrated, and targeted for the mechanical service market.

Instructor: Kevin Dougherty

Communication Seminar – Get even the most difficult person to act civilized.   This program will help you get even the most difficult person eating out of your hands. You will walk away from this program with some tricks and tactics which you will put to immediate use, and learn how to keep the tempers from flaring.

Instructor: Ron Cruikshank and Murray Guy

LeanCx is a Level 2, full day, interactive workshop on a proactive commissioning approach that utilizes the Last Planner® System (LP®S) to manage commissioning work flow and Target Value Design to help manage the design commissioning process for achieving clearly defined value and system performance targets. The workshop covers lean project delivery fundamentals including eliminating waste, reducing variability and improving work flow. Participants will learn why design commissioning needs to be part of the Target Value Design process and how the Last Planner System can be used to achieve challenging commissioning milestones, what we can “Done is Done”. A hands on pull planning session will demonstrate how to collaboratively plan and deliver on the commitments and promises needed for the reliable work to occur.

Instructor: Ron Cruikshank and Murray Guy

The Big Room is not just a physical space that co-locates owners, designers and contractors to support cross-functional team collaboration. It is about breaking down the ‘silo’ mindset of traditional projects and enabling teams to make more effective, value based decisions. From Transforming Design and Construction, “ The Big Room is more than co-location of people; it is about collaborative behaviour and the work it produces.” This half day, Level 2 presentation will introduce the mindset and purpose of the Big Room present the benefits of using one, and review the operational and physical components necessary for successful implementation of a Big Room. Participants will learn how the Big Room lays the foundation for collaborative team behaviours, eliminating the siloed approach to traditional project delivery. You will learn how the physical set up of the environment contributes to better behaviours, allowing teams to perform at a high level.  This presentation will provide you with the tools and understanding to set up an effective Big Room.

Instructor: Ron Cruikshank and Murray Guy

Target Value Delivery (TVD) is a dynamic, collaborative process that involves establishing a clear target cost and developing a fully integrated design solution that meets that target cost – the budget influences the design as opposed to project cost being the result of the design process. The TVD workshop is a Level 2, hands-on, full day course using presentation material and simulations, supplemented with a guide, which will prepare participants to implement Target Value Delivery on their projects. Participants will learn how Target Value Delivery improves the design process, creating the environment to design to a set target while meeting the Owners requirements. You will understand how working in collaborative cross-functional clusters leverages the full knowledge base of the team resulting in increased value delivered to the client. This course will prepare your team implement TVD on projects.

Instructor: Ron Cruikshank and Murray Guy

The Last Planner® System (LP®S) is a highly collaborative planning process that is based on trust, commitment and respect which enables teams to plan projects to maximize value and minimize waste. In this full day, Level 2 interactive workshop, participants will come to understand the process through the use of hands-on simulations and a presentation, supplemented with a guide, preparing your team to implement LP®S on your projects. Participants will learn how the Last Planner® System improves productivity through the creation of flow and elimination of variability. You will understand how pull planning enables last planners to make the commitments and promises needed for reliable work flow in a collaborative work environment. You will learn that trust and respect are the cornerstones of the LP®S and how the continuous improvement cycle, Plan-Do-Check-ACT (PDCA) is built into the planning methodology.

Instructor: Ron Cruikshank and Murray Guy

The Lean Project Delivery Boot Camp is an interactive workshop that introduces participants to Lean project fundamentals and practices, and covers the process and requirements of the Last Planner® System (LP®S). The LP®S is part of the Lean Project Delivery methodology enabling improved project outcomes. Participants will learn how the Last Planner® System improves productivity through the creation of flow, and elimination of variability. Participants will come to understand how Pull Planning enables last planners to make the commitments and promises needed for reliable work flow in a collaborative work environment in order to improve project results.

Instructor: Ron Cruikshank, Murray Guy

This fundamentals course will present why there is a business case for Lean Project Delivery. Delivered through a presentation and hands-on simulations, supplemented with a guide, this Level 1 course will demonstrate how the system improves collaboration and work flow. The fundamentals course is best suited for those who are just embarking on their Lean journey, or those looking to understand more about how Lean is applicable in the construction industry. Participants will learn the fundamentals of the Lean Project Delivery (LPD) process and understand the business case for transforming to a lean culture. The various LPD methodologies and tools will be introduced and, through simulations, you will develop an understanding of how they influence and create better project outcomes and support collaborative, transparent and respectful work behaviours.