Instructor: Richard Worr

This two-day program will provide dispatchers with all the skills they need to dramatically improve job performance. This program goes beyond traditional technical training to cover such critical dispatcher skills as leading technicians rather than letting technicians lead them, becoming the service manager’s partner, prioritizing customer emergencies, evaluating technician abilities, and managing their own careers in dispatching. After attending this program, dispatchers will be able to improve their job performance by learning how to: identify the service life cycle and the critical contact points that impact service success; recognize the importance of the dispatcher’s job and its impact on the organization’s profitability; communicate effectively with technicians and customers; and use good decision-making approaches for optimum priority setting and effective resource allocation.

Instructors: Darya Duma, Richard Worr, Warren Griffin, Bob Mattia, Andy McLauchlin, Gerry Call

This 10-day program is put together with the help of the University of Waterloo and a number of the top trainers in our industry. Divided into two, five-day sessions, The Project Management Course covers such topics as Project Administration, Scheduling, Managing Individual Differences, Safety, Change Orders, Construction Law, Job Costing, Communications and Negotiation, Dispute Avoidance & Claims, Labour Relations, Project Completion and more… To date CEC has trained more than 800 individuals in this, its anchor program.

Instructor: Richard Worr

This course will cover aspects of both estimating and business practices for contractors as we look at the risk factors associated with different project types. Topics include: establishing estimating goals; organizing the take-off for future project use; identifying common mistakes; re-checking the estimate; ensuring overhead & profit; cost recovery and risk analysis as well as, project start up, business failures, cost control, work breakdown structure, labour reporting, change orders and earned value analysis.

Instructor: Richard Worr

This course is designed specifically for the contracting industry professional with project responsibilities. The course deals with management of the change notice process. Students are introduced to the concept of change notice and its effect on the “Base Project”. “In class” exercises are conducted and practical industry examples of change notices are analyzed. A workshop environment is employed, case studies are reviewed, and techniques for managing the change notice process are taught and demonstrated.