Instructor: Kevin Dougherty

Customer Service Seminar – Looking to leave even the most difficult customers with smiles on their faces?  To each employee, this dynamic and effective program will communicate the need to be more company-minded and sales-oriented.  Practical, proven, and entertaining, this program’s comprehensive approach to customer service makes this program mandatory for anyone who has contact with customers, including service technicians, drivers, dispatchers, foremen, receptionists, salespeople, accounting personnel, and managers

Instructor: Tim Williams

Participants will learn how to improve the management and business systems of their construction company. At the end of the course participants will be able to: Understand the strategic planning process and how to implement it within their context, Understand the importance of a business plan and how to prepare one, Understand the participants within the construction industry – their roles, responsibilities and limitations, Understand the benefits of a participatory management culture, Formulate a marketing plan and understand the marketing mix, Develop a human resource management plan, Understand the employment cycle/process, Develop an employee performance evaluation System, Increase staff morale and engagement, Understand operational planning for construction companies, Formulate a financial plan, budgets, ratios and break-even analysis, Understand the importance of financial internal controls, Develop benchmarks and key performance indicators, Understand bonding and insurance for construction companies, Use risk management tools to identify risk and how to mitigate risk.

Instructor: Jim Bain

Knowing your overhead is a key to profitability and understanding your business. The learning objectives are understanding your overhead, calculating your overhead, using your calculations, and projecting your future. The materials are presented from a management perspective – not and accounting perspective. What good are the numbers if you don’t know how to use them? Topics include defining overhead, flash reports, profitability, budgeting, and break-even analysis based on overhead percentages. Both service and contract divisions are discussed. The course includes a number of interactive exercises and is sure to improve your understanding of your business.

Instructor: Jim Bain

The fields of insurance and risk management continue to confuse and confound us. This program presents the fundamentals of managing the risk of running a construction company. Subjects to be covered include an outline of risks facing a construction company, the fundamentals of managing risk, a discussion of surety bonding, property and casualty insurance, workers compensation insurance, professional liability, safety engineering, and contract issues.

Instructor: Jim Bain

Managing your business without financial forecasting is like driving your car by looking in the rear view mirror! Learn the fundamentals of finance in the construction business. In addition to Forecasting, topics will include Profit and Loss Statements, Balance Sheets, Cash Flow, Work-in-Process Schedules, Over and Under Billings, Tax consequences, and more. You can improve your bonding capacity, your banking relationship, and the value of your firm by learning more about what your financial statement says about your firm.