Instructor: Jim Baston

The Creating the Proactive Service® Experience Workshop is a highly interactive workshop designed for business owners, service managers and supervisors who want to engage their field service teams more effectively in business development activities as a critical component of the overall service that they provide. In this workshop we will consider the factors that define the Proactive Service® experience and show participants the path to define a service experience unique to their firms, the typical hurdles we can expect that can negatively impact our success, and how to sustain the behaviour change necessary for success. Each workshop participant will receive a copy of the Beyond GREAT SERVICE Planning Guide – a step-by-step methodology to implement the concepts and approaches developed during the workshop. With this book and the output from the workshop, each participant will be in a position to put this strategy to immediate effect.

Instructor: Jim Baston

The Proactive Service® Workshop for Field Service Technicians has been specifically created for field service technicians to proactively engage them in identifying and promoting your firm’s services as part of the overall service that they provide to your customers. The workshop is based on the approaches described in the book Beyond GREAT SERVICE – The Technician’s Role in Proactive Business Growth by Jim Baston.

The Proactive Service® Workshop for Field Service Technicians is designed to make an immediate impact on your operations. The training will help your technicians to:

• Develop personal customer interaction strategies to build their personal and professional credibility
• Enthusiastically promote your firm’s capabilities as a critical part of the service that they provide
• Help customers recognize the value of taking action

This workshop is for field service technicians but would also be of value to dispatchers, salespeople who work with the field service team and service managers.

Instructor: Jim Baston

Our Proactive Selling Skills for Project Managers Workshop has been designed to help project managers whose major focus may not be selling but where selling plays an important role in their success. The specific content of this workshop has been be customized specifically for the mechanical contracting industry, making it practical and relevant. We use a case study approach to allow participants to apply and practice selling strategies and skills that can be applied for immediate results. As a result of taking this workshop the project manager will be able to: get in to see more prospects, ask questions that build trust and uncover new business opportunities, present their recommendations in a manner that motivates customers to action, overcome common objections to win more business at higher margins.

Instructor: Jim Baston

Successful business networking is a social skill that will allow you to stand out from the crowd while you develop an ever expanding range of valuable business and personal contacts. Like any skill, business networking can be mastered with practice and persistence. It takes time to perfect and become comfortable in networking situations but the results far outweigh the effort for anyone who is serious about their career. This workshop has been designed for those of us who find networking at meetings or other business related events challenging. It will be most valuable for anyone who would like to: Feel more comfortable in social business situations, know how to plan for and to get the most out of business meetings and events, leave others with a lasting positive impression.

Instructor: Jim Baston

The Proactive Service® Workshop for Foremen is a highly interactive program designed for foremen who supervise project teams in the field. It is based on the highly successful Proactive Service Workshop for Field Service Technicians and has been created specifically for those service companies who recognize that their foremen play a pivotal role in building stronger relationships based on trust. Good, trust-based working relationships translate into smoother operating and more profitable projects. Foremen are learn how to manage deal with emotional situations in a manner that contributes to their overall success. This workshop is relevant and practical and provides approaches and strategies that the service technician can apply immediately for measurable results.