Instructor: Kevin Dougherty

Customer Service Seminar – Looking to leave even the most difficult customers with smiles on their faces?  To each employee, this dynamic and effective program will communicate the need to be more company-minded and sales-oriented.  Practical, proven, and entertaining, this program’s comprehensive approach to customer service makes this program mandatory for anyone who has contact with customers, including service technicians, drivers, dispatchers, foremen, receptionists, salespeople, accounting personnel, and managers

Instructor: Kevin Dougherty

A proven program designed to take the mechanical service sales professional to the next level. The MSCC SALES ACADEMY was developed and will be delivered by true seasoned presenters who work specifically with the mechanical Industry. This makes this program truly unique and will provide attendees with an immediate return.

The MSCC SALES ACADEMY will focus on growing maintenance sales and maximizing project sales.  Maintenance and project sales are both critical to success in the mechanical service industry. This three day academy with challenge conventional thinking and will improve even the most seasoned sales professional. This program is in-depth, concentrated, and targeted for the mechanical service market.

The “MSCC SALES ACADEMY” goal is to turn attendees into a top performer who has a very clear vision of what they are capable of, where they want to go, and then set a plan…… Then execute their plan.

Instructor: Kevin Dougherty

A proven program designed to take the mechanical service sales professional to the next level. The program was developed and will be delivered by true seasoned presenters who work specifically with the mechanical Industry. This makes this program truly unique and will provide attendees with an immediate return.

The “Program ”goal is to turn attendees into a top performer who has a very clear vision of what they are capable of, where they want to go, and then set a plan …… Then execute their plan.

The training will focus on growing maintenance sales and maximizing project sales.  Maintenance and project sales are both critical to success in the mechanical service industry. This two day academy with challenge conventional thinking and will improve even the most seasoned sales professional. This program is in-depth, concentrated, and targeted for the mechanical service market.

Instructor: Kevin Dougherty

A program designed to grow and enhance new and current customer relationships. Want to build a force field around your current and new customers?  Topics include: Developing and using service standards for consistency and customer satisfaction, How making the customer look good insures your survival onsite, Adding and leveraging the value on what you already do, Changing the perceptions on how your techs and dispatchers are perceived, Getting your techs and dispatchers to take more of a consultative sales approach, Turning customer issues and complaints into opportunities, Turn your techs and dispatchers into solution providers, Front-line relationship building strategies and tactics, Empowering your dispatchers and service techs to take care of customer issues on the spot, Technician selling techniques, and Recorded technician sales training role plays.

Instructor: Kevin Dougherty

This course will help the sales person to not just look at the estimate as a number, but more as a process from job inception to job completion. This course will also help attendees to think more as a business person, and to take more of a big picture approach to the estimation process rather than just doing takeoffs and providing numbers.

Instructor: Kevin Dougherty

This program will challenge conventional thinking of how you sell service projects and will improve even the most seasoned sales professional.

Instructor: Kevin Dougherty

This course will focus on growing maintenance sales and cover how maintenance sales are critical to success in the mechanical service industry. You will also learn how to turn a maintenance agreement into viable long-term arrangement.

Instructor: Kevin Dougherty

Are you tired of estimating jobs and not getting them? Do you wish the jobs you do get would be more profitable? If you answered yes to any of these then this course may is for you..

Instructor: Kevin Dougherty

This program will address increasing your sales, sales management skills, sales productivity enhancement, sales benchmarks, sales training ideas, and motivational techniques. This program is a must for the service manager.

Instructor: Kevin Dougherty

This program addresses proven recruiting methods, leadership skills, productivity enhancement, and motivational techniques and is designed for the experienced and new service manager