Instructor: Christine Paquette

In service industries, the foundation is customer service and care. Front line service providers and customer service staff may lose sight of the idea that the care they offer their customer needs to be extended to their colleagues as well. In this interactive session we will explore what staff already ‘do well’ as it pertains to excellence in customer service. You will learn more about your personal values and how you embody these throughout our work day with customers and colleagues.  You will also learn how a positive culture can be influenced by: gossip, commitment, leadership, trust and accountability. At the end of the session you will be invited to create your personal action plan to move forward toward the goals set up at the beginning of the session.

Instructor: Christine Paquette

Like a computer, organizations function using an operating system that supports its basic functions. Traditionally organizations have been run solely by profit over all else. In this interactive session we will explore the historic operating system, how businesses have been traditionally operating. From this perspective, you will dissect your organization’s operating system and identify what is working and not working as it relates to vision and mission. Learn how the past has been holding you back from your ideal future. We will wrap up the session by creating your map and way forward, future-focused with tools for success.

Instructor: Christine Paquette

“Organizational culture encompasses values and behaviours that contribute to the unique social and psychological environment of an organization.” Wikipedia Culture is formed through repetition, the organization’s way of doing things. In this interactive session you will explore your organization’s cultural elements and how these elements manifest within sectors in the company. From this place, we will explore different types of contributing factors, how culture can build up or tear down the organization and note the roles and vulnerabilities. Through an integrated approach, you will start to map what may need to be different to move your organization toward greater organizational health that aligns with the organization’s mission and vision.

Instructor: Christine Paquette

Organizations rely on all types of leaders, at all levels. Many of these ‘leaders’ neither have nor need formal authority.  Growing leaders at all levels who are equipped with critical capabilities and skills enables individuals and the organization to succeed. In this interactive session you will explore your particular leadership style and leadership within your organization. From this place, we will explore different types of leadership (the good, the bad and the ugly) and note the ideal leadership characteristics to make changes within your organization. Through an integrated approach, you will start to map your and/or your organizations’ next steps toward greater organizational health and growth that aligns with the mission and vision.

Instructor: Christine Paquette

The pervasive notion in this business era is “I’m busy” followed by “I have no time”.  “Working hard is broadly overrated… Ask yourself if you’re working on the right things, in the right order, and in the right way. I think most people fail that test.”  ~Zat Rana. Objectives of the course include: learn a new way to make choices for your week that empowers you, explore how to bring freedom into your week; identify the time-vampires to then be able to choose to be in right action; find more of the world’s most valuable, non-renewable resource – TIME.  It’s time to turn frantic and turbulent into mindful in a moment. Enjoy more inner calm and less stress. Embrace whole-life balance. Join us to create your 9 to FINE©.

Instructor: Christine Paquette

Science tells us that our presence leads the way even before we enter a room. Our presence affects our relationships with colleagues, clients and customers. Topics covered include: professional presence defined; in-depth look at the similarities and differences within the organizational structure; using an integrated approach, learn how specific elements of presence* are key to roles and relationships within a team, workplace, organization and industry; learn how to combine outer presence (behaviour, appearance) and inner presence; (mindset, strengths, intention); design a map to build greater trust, rap- port and success with staff, colleagues, clients as well as industry partners ; *Elements of Presence include: elements of a first impression, actions (body language), and more.

Instructor: Dave Neeley

In the current work environment, most employees are dealing with a lot of uncertainty and change, with a subsequent negative impact on productivity and job satisfaction. This session will help you to recognize the importance of being a more positive model as a leader in order to have more engaged employees. You will achieve a better understanding of individual behaviors and sources of motivation, you will learn about the five emotional intelligence competencies, better management of the emotions of those you lead and individual improvement strategies.

Instructor: Tim Williams

Participants will learn how to improve their listening, speaking and writing skills as a construction leader. At the end of the course participants will be able to: Improve their writing skills: emails, texts, letters, RFIs and reports, Improve their listening skills: interpret body language, use reflective listening, deal with difficult people, and use good questioning skills, Improve their speaking skills: phone calls, meetings, small groups, and large groups presentations, Lead through vision casting and strategic focus, Learn the benefits of collaborative decision making and how best to lead leaders.

Instructor: Tim Williams

The Construction Law course is designed for construction owners, managers, estimators and supervisors to develop an understanding of contract law as it relates to construction. The learners will build practical skills and learn how to effectively and proactively deal with conflict situations and avoid litigation. The course will also review other construction related law such as the builders liens, collecting debts, bonding, insurance, environmental law and safety law. At the end of the course participants will be able to: Understand the Canadian legal system and sources of law, Understand the basics of contract law – intention, offer, acceptance, consideration, capacity and legality, Be familiar with various CCDC/CCA and other contracts – how and why they are used, Be familiar with various legal terms used in contracts, Understand the contract responsibilities of various parties, Understand the bidding process and contractual obligations, Understand how specifications and drawings fit within the contractual hierarchy, Understand the contractual relationship between contractor and sub-contractor, Compile and submit proper extras and claims, Define back charges and how to avoid them, Avoid construction disputes and claims from the site level, Write RFIs and Change Orders, Understand the dispute resolution process – negotiation, mediation, arbitration, and litigation, Use the Builder’s Lien Act to obtain security for debts, Understand how the “holdback system” works and why, Use the Small Claims process to recover debts, Understand bonding/surety and how it used in construction, Understand the types of insurance used in construction, Understand environmental law, Understand safety law requirements and WCB.

Instructor: Jim Bain

Winning in construction isn’t luck. It requires both good coaching and good leadership. Hire for aptitude and attitude. Train for knowledge. Coach to achieve peak performance. Delegate to unleash the power of human potential. All of these are true – and all of them require skills. This course will cover the “HOW?” for Training, Coaching and Delegating. All are critical to productive performance and to success on your projects. This course is appropriate for crew leaders, foremen, superintendents, project managers, and senior management. Absolutely anyone who supervises people will leave this session with a better understanding of how to manage successfully.