MSCC Gold Standard Program
Developed in cooperation with Contractors, MCA Canada, the Building Owners & Managers Association and the International Facilities Management Association, the service contractor division of MCA Canada, the Mechanical Service Contractors of Canada, is very proud of its National MSCC Gold Standard Program. MSCC offers two standards, a company wide designation through the MSCC Gold Standard Program and an individual program for journeymen, the MSCC Gold Standard Certified Technician designation.
Building owners and facility managers know how vital it is to find the right mechanical service partner to keep their building’s critical HVAC/R systems running at peak efficiency. So how do they find the very best companies and technicians?
The Mechanical Service Contractors of Canada (MSCC) has created the MSCC Gold Standard Program which is a designation for service excellence awarded to an elite group of mechanical service contractors, and individual technicians. MSCC Gold Standard Contractors and MSCC Gold Standard Technicians are top professionals that have demonstrated that they offer customers unsurpassed support, quality workmanship and safe and reliable service. MSCC Certification is achieved on two levels.
The first level is an individual program for technicians who are required to write an online exam and achieve a minimum 70% to pass. The second level is a company-wide designation where companies demonstrate industry-leading best business practices in key competencies such as safety, training, customer service and employ’s MSCC Gold Standard Technicians. There is no fee for the Contractor program and the exam fees for the Technicians program have been waived at this time.
MSCC GOLD STANDARD CONTRACTOR
The MSCC Gold Standard Contractor designation is awarded to outstanding contractors who have demonstrated industry-leading practices in a number of key competencies (safety, training, documentation, customer service) along with having technicians who are MSCC Certified.
- To download the MSCC Certified Contractor Criteria & Application Form, Click here
MSCC GOLD STANDARD CERTIFIED TECHNICIANS
The MSCC Certified Technician program is the only technicians certification program in Canada.
There are two specific disciplines:
- Plumbing & Heating
To become certified, technicians participate in a rigorous apprenticeship training program and have extensive on-the-job experience. Finally, only those who pass the comprehensive exam become MSCC Certified Technicians. To go through the process you must complete and submit the application form (see link below), provide the required documentation, apply for a username and password to access the online exam, write the online exam within 30 days of receiving your username and password, and pass the exam with a minimum 70%. The exam is taken online and consists of 40-50 questions. It must be completed within 2 hours.
Your mark will be provided immediately upon completion of the exam and notification of your mark will also be sent immediately to the MSCC Certification Committee. A certificate and wallet sized certification card will be provided to you upon successful completion of the process. Only employees of MSCC members can apply. The cost to write the exam has been waived until further notice. To maintain your certification will be require you to maintain your professional skills and confirm your attendance at a recognized training course annual. A photo ID and certificate will then be sent to you upon the successful completion of the exam.
Click the following link to download a short outline of sample example questions. Sample questions.