Webinar – Supercharge Revenue Generation Through Your Field Service Technicians
May 13 @ 12:00 pm - 1:00 pm
May 13, 2020 – 12:00-1:00pm Eastern
Field service technicians are in a unique position to recognize revenue-building opportunities. They understand the technology, have knowledge of systems they are servicing and have an insight into the customer’s goals and challenges. And, of course, they have direct access to the decision maker or their influencers. Who is better within our organizations to uncover opportunities to help our customers achieve their business goals?
And yet, for many organizations, getting techs enthusiastically engaged in business development is a challenge. In this webinar, we will look at the specific actions that a service organization committed to enhancing the value of their service offering can take to improve technician revenue generation effectiveness. For example, we will consider how our perception of the tech’s role can enhance or detract from their efforts. We will look at why our processes and systems may be holding us back. And, we will reflect on how we can ensure our techs have the knowledge and skills to be successful. At the conclusion of this webinar, participants will have the steps they can implement to fully engage their technicians to supercharge their revenue generation efforts.